CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: info@JayPexClothing.com
or fill in our contact form:
FAQ
01
I’ve found the Clothing I want but can’t select my size
JayPex Clothing will support all sizes catering for the best fitted clothing for our customers.
if you the customer require something a little smaller or bigger please get in touch with us and we can see if something can changed or amended .
03
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
05
How do I make sure you match my color theme exactly?
The best way to make sure that your colours are matched as closely as possible is to
send a) photos or b) links to items or colors that you're trying to match. You can send
photo attachments or insert links in our message conversation both before and after
you place an order.
07
What if my package is delayed/lost in transit or stolen?
JayPex is not liable for packages that are delayed in transit, lost by the
shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the
item-- please contact the shipping carrier directly regarding delays or lost packages.
If you suspect mail theft you can obtain the GPS coordinates of the last scan point
from the shipping carrier and file a mail theft report with your local police station..
09
What if my item is returned to the sender/seller after
it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is
responsible for paying for re-shipment.
02
Can you give me more information about the Clothing?
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JayPex will supply top quality clothing for the customers wear and will provide a stylish comfortable hard wearing clothing that will last and hold a high level of a unique brand.
if you have any further questions please contact us from the contact link.
04
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to
send photos or create mock-ups before production and shipment. We do have a
photo proof package listing for purchase if you are interested. We also sometimes
share sneak peeks of customer items on our Instagram.
06
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Do you offer refunds under any circumstances?
If the item is faulty when it arrives then a replacement will be offered. No refunds are given for incorrect sizing, so please ensure you check our size guide
**Note that any damage must be reported to our shop within 48 hours of the
package arriving.
08
If a sale starts after I place my order will you refund the
difference?
The price paid is the price of the item at the time of your order. For example, if the
item is in a 10% off sale a week after you order we do not go back and refund all
previous customers that 10% off amount.
10
What are the care instructions for this item?
For clothing items, please wash items inside out in cold water, do not bleach, do not
dry clean, and do not iron directly on the design. What are the sizing details? What if
it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the
buyer's responsibility to select the correct size.